Privacy Policy

1. Introduction and Organizational Info

We, at Lead OS, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website getleados.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at [email protected].

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

2. Scope and Application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website getleados.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

3. Data Collection and Processing

Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as Technology & Software, Professional Services & Consulting, or directly provide information to us.

The following list details the types of personal information we may process:

• First and last name
• Business name and website
• Email address and phone number
• IP-based approximate location
• Device ID and browser metadata

Please note, that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.

At Lead OS, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and partners. Here are the key ways in which we use the personal information collected:

• Marketing and advertising
• Displaying videos and educational training
• Auditing market territory availability and booking sessions

Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

4. Data Storage and Protection

Data Storage

• Personal information is stored in secure servers located in the United States. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
• Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

5. Data Processing Agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and Control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

For any queries or concerns about how we share and disclose personal information, please reach out to us at [email protected].

6. User Rights and Choices

At Lead OS, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws:

• Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
• Right to rectification (Art. 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
• Right to erasure / "right to be forgotten" (Art. 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
• Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time.
• Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing violates applicable laws.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

At Lead OS, we value your privacy and are committed to being transparent about our use of cookies and tracking technologies on getleados.com:

• Essential cookies: Necessary for the website's functionality, authentication, and security.
• Performance and analytics cookies: Collect information about how visitors use our website to help us improve user experience and site speed.
• Functional cookies: Enable enhanced personalization and remember your preferences.
• Advertising and targeting cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

8. Compliance with United States Privacy Laws (CCPA / CPRA)

For residents of the United States of America, including California Consumer Privacy Act (CCPA) provisions:

• Right to Know: You may request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: You may request that we delete personal information we have collected about you.
• Right to Correct: You may ask us to correct inaccurate information.
• Right to Limit: You can request to limit the use of sensitive personal information.
• Right to Opt-Out: Lead OS does not sell personal information. You can opt-out of any data sharing at any time.
• Right to Non-Discrimination: You have the right to be protected from discrimination for exercising your privacy rights.

To submit a CCPA / privacy request or appeal a decision, contact us at [email protected].

9. Direct Marketing & Communications

At Lead OS, we may use your personal information to send you direct communications about your territory assessment, applications, and services. We ensure all communications are transparent and lawful:

• Opt-in consent: We obtain explicit opt-in consent before sending automated SMS or marketing communications.
• Unsubscribe option: Every communication includes simple instructions to opt out (e.g. reply "STOP" for SMS, or click unsubscribe in emails).